Customer Experience Design
CX projects for a service design team creating both physical & digital customer experiences, & relevant freelance projects
Global Retail Company
In-House Experience
During my time as an experience designer for a global retailer, I have completed many projects end to end, many of which fall under NDAs, so I have summarised my experience in processes below and included examples of work completed where possible.
Part of my experience design duties crossed over into UX/UI Design due to my background in web design. I have regularly collaborated with the UX/UI team and assisted in visual creation, customer journeys and more deliverables for the wider business
Some of my biggest achievements in this role
Facilitated an artefact review workshops to ensure consistency between Service Design Team deliverables
Created a new artefact for presenting high level concepts alongside capability tickets (See Capability 1 Pager case study)
Part of the team that designed a new and improved customer service centre
Produced high fidelity visuals that were presented to the board on a concept project under NDA
